Returns & Refunds
We want you to be happy with your FLYING KOALA purchase. If you change your mind or need a different size, you can request a return within 30 days of receiving your order.
Return conditions
Items must be:
- Unworn and unused
- In their original condition
- Free from marks, damage, washing or signs of wear
- Returned with original tags and packaging where applicable
How to start a return
Email our customer service team at customerservice@flyingkoalastore.com with your order number and the item(s) you would like to return. We will reply with return instructions.
Return shipping
Return shipping costs are the responsibility of the customer, except for damaged or incorrect items (see below).
Refunds
Once your return has been received and inspected, we will let you know whether it has been approved. Approved refunds will be issued to the original payment method within 7–10 business days.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order. Shipping on the new order is paid by the customer at checkout.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, email customerservice@flyingkoalastore.com within 10 days of delivery with your order number and a photo of the item. We will send a replacement or issue a refund, and we will cover the return shipping.
Final-sale items
Items marked as final sale cannot be returned.
Your statutory rights
Nothing in this policy limits your legal rights as a consumer, including any rights under Australian Consumer Law or EU consumer law for faulty goods.